Help from Thunder Lokki
BoothTap Support
Help with your selling sessions, purchases and local records.
Contact Support
Email support@thunderlokki.com. Include your BoothTap version, iOS version and a short description of what happened. Please avoid sending sensitive customer information, payment details, passwords or unnecessary sales records.
Purchases / Restore Purchases
Your first 3 started Daily or Event selling sessions are free. Creating or editing an upcoming Event uses no free session. Unlimited Selling is a one-time purchase, with no subscription, for starting additional new sessions.
If you previously purchased Unlimited Selling, use Restore Purchases in Settings or on the purchase screen while signed in to the Apple Account used for the purchase. Apple handles purchase and restore authentication.
Restore Purchases restores the Unlimited Selling entitlement. It does not restore deleted sales, catalog items or other local app data.
Sales data
Choose a Daily or Event session to view its Sale History and Summary. Use Sale History to correct a recorded transaction, remove a line or delete a whole sale. Undo reverses the latest recorded transaction; Undo Delete restores a deleted sale. Ended sessions keep their history, corrections and export available.
BoothTap records sales only. Take customer payments separately; the app does not process them.
CSV export
Open a session's Summary and choose Export CSV. Use the iOS Share Sheet to choose where to save or share the file. CSV export happens only when you initiate it. Exported files are separate copies and must be managed or deleted at their destination.
Local data
BoothTap requires no account. Catalog items, selected photos, sessions and sales are stored locally on your device. Thunder Lokki does not operate a BoothTap cloud backup or sales-data server.
Keep separate CSV copies of records you need. Removing the app or losing access to the device can lose local records. Apple's device backups may retain app data according to your backup settings; support cannot guarantee data recovery.
Troubleshooting
If the app becomes unresponsive, close it and reopen it. For purchase issues, check your internet connection and the Apple Account used for the purchase, then try Restore Purchases. Once BoothTap is available on the App Store, check for an available update.
Before deleting or reinstalling the app, export important records and check your device backup. If a problem continues, contact support with the steps that led to it.